Mobile / Live
These terms set out how your s00 account works — from wallet transactions using DuitNow and FPX to access rules that apply based on local law and eligible regions. Read them before you use the account so you know exactly where you stand.
By accessing your s00 account, you agree to the terms set out on this page. They cover everything connected to your account session — sports betting markets, casino game access, wallet funding and withdrawal requests, and how we handle account queries raised through our support channels. Access to features depends on local law and is available only where local law permits. Where you use DuitNow or FPX to move funds, the transaction follows both the terms here and the operating rules of those payment rails. We do not override bank-side rules or payment-network policies; instead, these terms sit alongside them. If a section of these terms conflicts with applicable local regulation, the local regulation takes precedence and the rest of these terms remain in force. We update this page when policy changes; the date shown at the bottom of the page reflects the current version. Continuing to use your account after a published update counts as acceptance of the revised terms. If anything here is unclear, raise it with our support team before acting — we would rather clarify upfront than resolve a dispute after the fact.
DuitNow transfers into your wallet are processed according to the rules on this page and the operating terms of the DuitNow network.
FPX online banking payments follow the same dual-rule structure — our policy plus your bank's FPX terms apply together.
Touch 'n Go eWallet deposits are accepted where supported. The eWallet network's own terms run alongside ours for those transactions.
Access and eligibility depend on local law. Where local law restricts a feature, that restriction applies regardless of what these terms otherwise say.
These terms are specific to your s00 account and the services accessible through it. They are not a general-purpose legal document covering every online activity — so it helps to know exactly where the boundary sits. Account actions, wallet movements, and game or sports-market access all fall inside this policy. Third-party services connected to your account — such as the DuitNow or FPX payment networks — operate under their own separate terms in addition to ours.
Login, session activity, password changes, and account-level settings all sit inside this policy. The steps shown in your account dashboard after login govern how changes are made.
Deposits and withdrawals processed through DuitNow, FPX, or Touch 'n Go eWallet are covered here. Transaction records are visible in your account history after each completed transfer.
Game titles, sports markets, odds displays, and casino lobby content fall within scope. Content is provided for account holders in eligible regions where local law permits access.
Payment networks, device operating systems, and mobile browsers run under their own terms. We are not responsible for how those services behave once a transaction leaves our wallet system.
Your account gives you direct access to your own transaction and activity records. From the account dashboard — reachable after login — you can view wallet history, check the status of recent DuitNow or FPX transactions, and see the details of any account change made during your session. If a record looks wrong, you have the right to raise a correction request through our support channel; we will review it and respond with findings. You can also request a copy of the account data we hold, or ask a question about how a specific policy clause applies to your situation — both go through the same support path. None of these rights require you to submit a formal complaint first; a direct message to support is enough to open the process. Where local law gives you additional rights around personal data, those rights apply on top of what is described here.
Transaction history, session logs, and wallet balances are accessible from your account dashboard after login. No separate request is needed to see your own data.
If your registered details need updating, follow the fields shown in your account settings. For changes that require verification, the instructions are displayed inline.
Send your question through our support channel. Identify the specific clause or transaction and we will respond with a clear explanation of how the policy applies.
To ask about data we hold or to request account-level support, contact us through the live chat or email path shown on the support page.
For anything connected to these terms — a question about a wallet transaction, a policy clause you want explained, or a correction request — our support team is the right starting point. Use the channel that suits the urgency of your query.
Start a live chat session from the account dashboard for real-time help with terms queries or transaction questions.
Send a written query with your account reference and the relevant transaction or policy detail. We reply to the address on your account.
The current status of any open support request is shown in your account dashboard after login — check there before sending a follow-up.
Account data is held to support your session, wallet history, and support interactions — not shared with parties outside our operating structure except where local law requires it or where a payment network needs it to process a DuitNow or FPX transfer. Cookies on this site manage session state and help us keep your account page loading correctly on mobile; you can adjust cookie preferences through your browser settings, though some session functions depend on them. Account security uses standard credential controls; the exact steps for updating your password or linked contact details are shown in your account settings page. We retain transaction records for the period required under applicable local rules and remove data that is no longer needed. To request a policy change review or to ask about how your data is used, contact support through the live chat or email path shown on this page.
We hold the account and transaction data needed to operate your wallet and respond to support requests. Data is not sold. Sharing only occurs where a payment network or local law requires it.
Session cookies keep your account state stable across pages on mobile and desktop. Browser settings let you manage preferences; disabling all cookies may affect session functions.
Credential controls are in place at login. If you notice unusual account activity, change your password through the settings page immediately and contact support.
When these terms change, the updated version is published on this page. The revision date is shown at the bottom. Continued use after a published update counts as acceptance.
These are the questions members ask most often about how the s00 terms and conditions work in practice. If yours is not here, send it to support through live chat.
Yes. Every wallet transaction processed through your s00 account — including DuitNow transfers and FPX payments — falls under these terms. The payment network's own rules also apply alongside ours; both sets of terms govern the same transaction.
Access depends on local law and is available only where local law permits. If a local restriction applies to your region, that restriction takes effect regardless of what these terms say about the feature. Check applicable local rules before attempting access.
Log in to your account and open the wallet or account history section from the dashboard. Records of DuitNow, FPX, and Touch 'n Go eWallet transactions are listed there. No separate request to support is needed to view your own history.
Open your account settings page and follow the fields shown there. For changes requiring identity verification, the instructions appear inline within the settings flow. If you cannot complete the change that way, raise it through live chat with your account reference.
The updated terms are published on this page with a revised date at the bottom. Continuing to use your account after a published update counts as acceptance. Check this page periodically if you want to stay current on any changes.
Send your question through live chat or email support. Include the clause reference or transaction detail so we can give a precise answer. You do not need to file a formal complaint first — a direct support message opens the review process.