Mobile / Live
This page sets out the legal framework that governs your use of s00, including account access, transactions processed through DuitNow and FPX, and site content. Availability depends on local law and is extended only to eligible regions where access is permitted.
These terms apply every time you access s00 — whether you are browsing sports markets, moving funds through DuitNow, completing an FPX transfer, or switching between the sportsbook and casino sections inside your account wallet. By continuing to use the platform, you accept the terms as they stand at that point in time. Where any part of this policy conflicts with the laws of your local jurisdiction, local law takes precedence. We do not extend access to regions where doing so would be unlawful, and we ask that you confirm your eligibility before opening or maintaining an account. The current terms are always visible here; the version shown is the one in effect. If we update these terms, the revised version replaces the previous one immediately on publication. Continued use of the account after a change is published constitutes acceptance. If you disagree with any update, the right course is to stop using the account and contact our support team to close it. We keep a record of the terms version that was active when your account was created, and that record is available to you on request through the support channel.
Not every element of your experience with s00 falls under the same policy layer. The four areas below clarify what sits inside this policy, what sits outside it, and where the boundaries are between our obligations and yours.
Login credentials, session management and account-level settings are governed by this policy. When you access your account from a mobile device, the same terms apply as on desktop. Eligibility is confirmed at registration and is subject to local law in your region.
Deposits and withdrawals processed through DuitNow and FPX fall within this policy as far as our platform records are concerned. The payment network's own terms also apply; we do not override those. Transaction history is visible in your account dashboard after login.
All text, odds data, game titles and media on s00 are covered by our content terms. Game content supplied by studios such as PG Soft, Habanero and CQ9 is subject to those studios' own end-user conditions in addition to ours.
External services — including payment network operators, device manufacturers and app distribution platforms — operate under their own legal terms. We are not responsible for those terms and do not incorporate them into this policy. Check each provider's terms directly.
Your rights under this policy are concrete and actionable. You can review the transaction records tied to your wallet at any time by heading to the history section in your account dashboard — every DuitNow and FPX movement is logged there with a timestamp and status. If any account detail is incorrect, the account settings page lets you update contact information directly; for identity-related fields, submit a correction request through our support channel and we will process it according to the verification steps shown there. If you have a question about how a specific term applies to your account, raise it through the support chat or email route listed on this page. We respond to policy questions in writing so there is a clear record for both sides. Should you wish to close your account, the request must be submitted in writing through the same support route — verbal or chat-only requests are not sufficient to action a closure.
Head to the transaction history section in your account dashboard. Every deposit and withdrawal — including DuitNow and FPX movements — is listed with its timestamp, amount and processing status.
Contact information can be updated in your account settings. For identity fields, submit a written correction request through our support channel; we will confirm receipt and walk through the verification steps with you.
Put your question in writing through the support chat or email route. Written responses mean both sides have a clear record of the answer given and the date it was provided.
Account closure requests must be submitted in writing through the support channel. Once received, we confirm the next steps by return. All pending transactions are settled before closure is finalised.
Policy questions deserve a clear answer and a paper trail. These three routes connect you to the right part of the support team depending on what your query covers — account terms, transaction records or a formal written request.
Start a chat session from any page once you are logged in. Use this route for quick policy clarifications, account-setting questions, or to begin the process of a formal written request.
For formal queries — correction requests, account closure, or a written record of a policy answer — email is the right channel. Response is sent to the address registered on your account so the record stays attached to your profile.
The dashboard is the first place to check your transaction history, active terms version and current account status before contacting support. Many policy questions are answered by the records already visible there.
The way s00 handles account data, cookies and security settings is governed by this policy and kept consistent across all access points — mobile, desktop and any supported app environment. Your data is held only for as long as needed to operate your account and meet the record-keeping obligations that apply in your jurisdiction.
Account records — including transaction logs for DuitNow and FPX activity — are retained for the period required by applicable law. After that period, data is deleted or anonymised. You can request a summary of what we hold by contacting support in writing.
We use cookies to keep your session active and to remember account preferences such as language and wallet settings. You can manage cookie preferences in your browser settings. Disabling session cookies will affect your ability to stay logged in.
Account access is protected by password authentication. If you suspect unauthorised access, change your password immediately via account settings and notify us through the support channel so we can review recent session activity on your account.
Requests to correct, export or delete data linked to your account must be made in writing through the support email route. We confirm receipt, carry out the appropriate check and respond with the outcome within a reasonable period.
Real questions about account rights, data and how these terms work in practice — answered clearly so you know exactly where things stand.
Yes. The same terms apply regardless of whether you access your account on a phone, tablet or desktop. Availability itself depends on local law and eligible regions — but if your account is active and access is permitted, the same policy covers every session.
We hold the details you provided at registration, your login records, and transaction history including DuitNow and FPX activity. To see a summary of what we hold, submit a written data request through the support email channel listed on this page.
You can request deletion by contacting support in writing. We review the request against record-keeping obligations in your jurisdiction before actioning it. Where law requires us to retain certain records, we will explain what can and cannot be removed and why.
The version shown on this page is always the current one. We do not send individual notifications for every update — continued use of the account after a change is published confirms acceptance. Check this page periodically to stay across any changes.
Change your password immediately using the account settings page, then contact support through live chat or email so we can review recent session activity. Put the report in writing — that creates a record and allows us to escalate if needed.
Raise the dispute through the support email route so both sides have a written record. We respond to formal policy disputes in writing and will reference the specific term in question. For ongoing disputes, local consumer protection channels in your jurisdiction may also apply.