s00 Banking: Deposits, Withdrawals and Account Verification
This page covers every money movement inside your s00 account — depositing funds, requesting withdrawals, verifying your identity, and reading your transaction history. The payment methods available here are DuitNow, FPX online banking, and Touch 'n Go eWallet, each accessible directly from the Cashier tab once you are logged in. Start with the deposit section if you are funding your account for the first time, or jump to the withdrawal section if you have a balance ready to move back to your wallet. Account verification sits in between — completing it early keeps your withdrawal path clear.
Adding money to your s00 balance starts at the Cashier tab — look for it in the main navigation after you log in. From there, select the Deposit option and you will see the payment channels available in your account: DuitNow, FPX online banking, and Touch 'n Go eWallet. Each channel shows its own set of fields, so choose the one that matches the wallet or bank account you want to use. DuitNow lets you transfer directly by account number or QR code depending on the option shown. FPX routes you through your bank's own login portal, so have your online banking credentials ready. Touch 'n Go eWallet deposits are confirmed inside the eWallet app. Once the transfer is submitted, the amount is added straight to your s00 wallet balance.
Log In and Open Cashier
Sign in to your s00 account and tap the Cashier tab in the main menu. Select Deposit to see the payment channels currently active on your account.
Choose Your Payment Channel
Select DuitNow, FPX, or Touch 'n Go eWallet. Each channel displays its own input fields and the transaction limits that apply to that method at that moment.
Enter the Amount and Confirm
Key in the deposit amount within the range shown on screen. Follow the on-screen steps for your chosen channel — FPX will redirect to your bank portal; DuitNow and Touch 'n Go eWallet complete inside their respective apps.
Check Your Wallet Balance
Once the transfer is processed, the amount appears in your s00 wallet. If the update takes longer than expected, open Account History to check the transaction status before reaching out to support.
MOVE MONEY OUT
Withdraw Your s00 Balance to Your Wallet
When your s00 balance is ready to move, go to the Cashier tab and select Withdrawal. The payout channels shown will reflect the methods linked to your verified account — typically DuitNow or FPX for bank transfers, and Touch 'n Go eWallet if that is the registered method on your account. Before a withdrawal can be processed, your account verification must be complete; if it is not, the system will prompt you to finish that step first. Enter the amount you want to withdraw, staying within the minimum and maximum values displayed in the Withdrawal form. Double-check that the destination account details shown match your own — the account name must match your registered s00 identity. After you confirm, the withdrawal request enters a processing queue.
Open Withdrawal in Cashier
Log in, go to Cashier, and tap Withdrawal. The available payout channels appear based on the payment methods linked to your verified account.
Enter the Amount
Type in the withdrawal amount within the range shown on the form. The minimum and maximum figures are set by your account tier and the selected channel.
Confirm Destination and Submit
Verify that the destination wallet or bank account shown is yours. Confirm the request — once submitted it enters the processing queue and cannot be cancelled through the account interface.
Track Status in Account History
Open Account History to follow the status — Pending, Processing, or Completed. If the status stays on Pending longer than expected, contact support with your transaction reference number.
ACCOUNT IDENTITY CHECK
Verify Your s00 Account Identity
Account verification confirms that the person making withdrawals is the same person who registered the account. Without it, the withdrawal path stays locked. The process asks for a government-issued ID — your MyKad is the standard document — and in some cases a selfie or a photo of the document held next to your face. Upload the required images through the Verification section under Account Settings. Once submitted, the review runs on our side. You will see the verification status update in your account dashboard when it is complete. Completing verification early means you will not face a hold the first time you request a payout. It also protects your account: if someone attempts a withdrawal with mismatched details, the verified identity on record is what we check against.
Open Account Settings
Go to Account Settings after logging in and find the Verification section. The page lists the documents required and shows your current verification status.
Upload Your MyKad
Submit a clear photo of your MyKad — front and back. If a selfie is required, follow the on-screen instructions for the photo format accepted.
Wait for Confirmation
Once uploaded, the review runs on our end. Your dashboard will reflect the updated status when verification is complete. No further action is needed from you unless we request a re-submission.
Unlock Your Withdrawal Path
A verified account means your payout requests go straight to processing without identity holds. It also ensures the account balance belongs to you and cannot be redirected to an unverified destination.
PAYMENT CHANNELS
Payment Methods in Your s00 Account
Your s00 Cashier shows the payment channels active for your account in Malaysia. Use DuitNow for direct bank transfers by QR or account number, FPX for a browser-based bank login, or Touch 'n Go eWallet for app-based transfers. Availability depends on local law and eligible regions.
DuitNow
Transfer directly from your bank account using a DuitNow QR code or account number. The amount credited depends on the limit shown in your Cashier at the time of transfer.
FPX Online Banking
FPX routes your payment through your bank's own secure login portal. Supported banks are listed at the FPX selection step inside the Cashier.
Touch 'n Go eWallet
Link and fund your s00 account using Touch 'n Go eWallet. The transaction is confirmed inside the app, and the balance updates in your s00 wallet once complete
TRANSACTION HISTORY
Match Your Wallet Transfers to s00 Account Records
Every deposit and withdrawal you make generates two records: one on the payment side (your bank statement, FPX receipt, or eWallet history) and one inside your s00 Account History. When these two entries align, the transaction is settled. If they differ, the reference number is the key to resolving it — keep it until the status shows Completed.
Reference Number
Each transaction in your s00 Account History has a unique reference number. This same number appears in the FPX confirmation, DuitNow transfer receipt, or Touch 'n Go eWallet activity log. Save it until the transaction shows Completed on both sides.
Status Labels
Account History uses three status labels: Pending means the request is queued; Processing means it is active; Completed means the funds have moved. If Pending persists beyond what seems normal, check your payment-side record before submitting a support query.
Account History Log
Open Account History from the main menu to see a chronological list of all deposits and withdrawals. Each entry shows the channel used, the amount, the time stamp, and the current status — this is your primary record for any dispute.
Evidence to Keep
Hold on to the payment-side confirmation — the FPX receipt email, the DuitNow transfer notification, or the Touch 'n Go eWallet transaction screenshot — until your Account History shows Completed. This is the evidence you share with support if a transaction needs review.
ACCOUNT SECURITY
How s00 Protects Your Transactions and Account
Every transfer you make goes through a layered set of account and domain checks. These are not background features — they are the steps that keep your balance moving to the right place and no one else's. Here is what each layer does and where you can verify it.
Domain Verification
Always access your s00 account through s00. Check the address bar before logging in — the padlock icon and the correct domain confirm you are on the real site. Phishing pages copy the look but not the verified domain.
Identity Verification
The KYC process ties your account to your verified MyKad identity. This means withdrawals can only be routed to destinations that match the name on your account — an extra layer that protects your balance from redirection.
Wallet Ownership Confirmation
When you add a payment method, we check that the wallet or bank account name matches your registered identity. Mismatched names are flagged before any transfer is processed, which prevents accidental or unauthorised payouts.
Support Contact Path
If a transaction behaves unexpectedly, the support channel is accessible through the Help or Contact section inside your logged-in account. Have your transaction reference number ready when you write in — it is the fastest way to locate your record on our side.
COMMON BANKING QUESTIONS
s00 Banking: Frequently Asked Questions
Answers to the banking questions we hear most often from Malaysia account holders. If your question is not covered here, use the support contact path in your account.
Which payment methods can I use to deposit into my s00 account?
Your Cashier shows the channels available for your account — currently DuitNow, FPX online banking, and Touch 'n Go eWallet. Availability depends on your account status and local law in eligible regions. Select the channel that matches the wallet or bank you want to use.
How do I check the minimum deposit amount before I transfer?
The minimum and maximum amounts for each channel are displayed on the Deposit page inside your Cashier after you select a payment method. These figures are live and may vary by channel, so always read them at the point of transaction rather than relying on an earlier figure.
My deposit was deducted from my bank but has not appeared in my s00 balance — what do I do?
Open Account History and check the transaction status. If it shows Pending, the credit may still be processing. If no record appears at all, save your bank or eWallet confirmation and contact support through the Help section in your account with that reference as evidence.
Why is my withdrawal request still showing as Pending?
Pending means the request is queued for processing. Do not submit a duplicate — check Account History first. If the status does not update after a reasonable time, copy the transaction reference number and reach out to support through the Contact option in your logged-in account.
Do I need to complete account verification before I can withdraw?
Yes. Withdrawal requires a verified account. If verification is incomplete, the Cashier will prompt you to finish it before the payout path opens. Go to Account Settings, find the Verification section, and upload your MyKad as instructed there.
How do I match a DuitNow or FPX transfer to my s00 Account History entry?
Each transaction in Account History carries a unique reference number that also appears in your bank or eWallet receipt. Compare the two reference numbers to confirm the transfer is recorded correctly. Keep the payment-side receipt until the Account History status shows Completed.
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