Mobile / Live
Your account data on s00 belongs to you. This policy sets out what we collect, how we use it, and what choices you hold — covering everything from your login details to transaction records tied to DuitNow or FPX.
When you access s00 and interact with any part of the platform — whether that is placing a sports market bet, navigating the casino lobby, or initiating a DuitNow or FPX transfer — certain data is generated. We collect the minimum needed to run your account: registration details, session activity, device type, and transaction references. We do not sell your personal data to third parties. Payment data linked to DuitNow and FPX transactions is processed through the respective payment rails; s00 stores only the transaction reference and outcome, not full banking credentials. Data retention follows the period required to maintain your account and comply with applicable obligations in eligible regions. This policy applies to all s00 account holders accessing the platform where local law permits. It does not extend to third-party websites you may reach via external links from our pages — those services operate under their own policies. Any material change to this policy will be reflected in the version date shown at the bottom of this page, and the current version is always the one that applies.
Not every interaction on or around s00 falls under this policy. The table below draws a clear line between what we govern and what sits outside our responsibility.
Covered. Data generated when you log in — device type, session time, region — is held under this policy. You can request a summary of this data by contacting our support team through your account dashboard.
Partly covered. We hold the transaction reference and status on our side. The underlying payment data is governed by the DuitNow or FPX network's own terms. Availability depends on local law and eligible regions.
Covered. Browsing behaviour on the s00 platform — pages visited, game categories opened, time on page — is captured via cookies and session logs. Cookie preferences can be adjusted; the option is in your account settings.
Not covered. If you follow an external link from s00 to another site or service, that destination's privacy terms apply from that point forward. We have no control over how those services handle your data.
You hold real, actionable rights over the data we keep. Exercising them does not require a formal legal process — most requests start from within your logged-in account. To review the data tied to your profile, head to the Account section after login; a record of your sessions, transaction references, and registered details is displayed there. If any stored detail is incorrect — a misspelled name, a wrong contact number — you can submit a correction request directly through the support channel. We aim to process corrections promptly, though exact timing depends on the nature of the change and any verification needed on our end. For anything beyond a straightforward correction, such as requesting deletion or asking how a specific data type is used, the policy contact route in the next section is where to go. Requests are handled individually; we do not apply blanket responses.
Log in and open the Account section. Your registered details, session history and transaction references are visible there. No separate request is needed for a standard self-review.
If a stored detail is wrong, raise it with support via the in-account chat or the contact form. Describe what needs changing and follow any identity verification steps shown in the conversation.
For questions about how a particular type of data is used — for example, how DuitNow transaction references are stored — send a written query to the privacy contact address listed in the support section below.
Where removal is permitted under applicable rules in your eligible region, submit a written request through the privacy contact route. We will confirm what can be removed and the steps that follow.
Three routes cover privacy enquiries on s00. Use the one that fits your question — general account corrections go to live chat; formal data requests go to the written channel.
Open the chat widget from your logged-in account page. Suitable for account detail corrections, cookie questions and general data queries. The chat is the fastest route for straightforward requests.
Use the contact form in the Help section of your account for formal written requests — deletion, access summaries or policy clarifications. Include your registered account email so we can match the request to your record.
For written correspondence about this policy, use the privacy email address displayed in your account's Help & Contact page after login. This route is for requests that need a documented response.
We keep data handling straightforward. What we collect is listed in this policy; what we do not collect is not stored. Cookie usage on s00 covers session continuity and basic analytics — no advertising profiles are built from your browsing on this platform. Retention periods are set to what is operationally necessary; once an account is closed and the retention period has elapsed, personal data is removed from active systems in line with applicable requirements where local law permits.
Cookies on s00 manage session continuity and measure page performance. You can review and adjust cookie preferences in your account settings. Disabling non-essential cookies does not affect your ability to log in or make DuitNow or FPX transfers.
Login credentials are stored in hashed form. We do not store plain-text passwords. If you suspect unauthorised access, change your password immediately via the Account Security section and contact support through in-account chat.
We hold account and transaction data for the period needed to maintain your account and meet applicable obligations. Once that period ends and an account is inactive or closed, data is removed from active records.
When this policy changes in a material way, the version date at the bottom of this page updates. We do not notify by push message for every minor revision — the current version shown here is always the one in effect.
Real questions about how we handle your data, answered clearly. If yours is not here, the support contact routes above are the next step.
We collect the details you enter at registration — name, email address, contact number — plus device type and session data generated when you log in. We do not collect payment credentials; DuitNow and FPX transactions produce only a reference number on our side.
We do not sell your data. Data is shared only with service providers directly needed to run your account — such as the DuitNow or FPX payment rails for processing transfers. Those providers operate under their own terms, which govern their handling of your payment data.
Log in and open the Account section. Your registered details, recent session history and transaction references are displayed there. For a fuller data summary, send a written request through the privacy contact form in the Help section of your account.
Yes, where permitted under applicable rules in eligible regions. Submit a written deletion request via the privacy email channel shown in your account's Help & Contact page. We will confirm what can be removed and outline the steps, including any verification needed before we proceed.
Cookies on s00 cover session continuity and basic performance measurement — no advertising profiling is built from your activity here. You can adjust cookie preferences in account settings. Turning off non-essential cookies does not affect login or DuitNow or FPX transfer functionality.
Once your account is closed, we retain data only for the period required to meet applicable obligations in your eligible region. After that period, personal data is removed from active systems. Transaction references may be kept in archived records for the minimum period required by applicable rules.